CVTS + VeinSolutions
Case Study
A Long-Term Communications Partnership in a Competitive Healthcare Market
Media Relations | Social Media | Content Marketing | Paid Digital Marketing | Video Storytelling
Client
Cardiothoracic & Vascular Surgeons (CTVS) / VeinSolutions
Engagement
Agency of Record for 6+ years
Goal
For more than 65 years, Cardiothoracic & Vascular Surgeons (CTVS) has provided specialized cardiovascular and vascular care. When new competitors entered their market, CTVS engaged us as their agency of record to help differentiate the practice, protect its reputation, and support continued patient growth.
Strategy
Over the course of more than six years, we have served as an extension of the CTVS team—providing ongoing medical PR with media relations, content marketing, social media management, paid digital marketing and video storytelling. Our work helped the practice maintain strong patient volumes, increase new patient demand and stand out in an increasingly crowded healthcare landscape.
When the practice experienced a data breach, we worked closely with leadership and legal counsel to develop and execute clear, compliant internal and external communications—helping preserve patient trust during a highly sensitive situation.
Top Media
Ongoing Efforts & Results
Video Storytelling
Produced a comprehensive library of educational and physician-led videos, including FAQs, procedure overviews, recovery guidance, and surgeon bio videos. All content was optimized for YouTube and the website, driving increased search visibility, website traffic, and patient engagement.
Media Relations
Developed and executed regional, national, and industry media outreach, positioning CTVS surgeons as trusted experts and resulting in 50+ earned media placements.
Social Media Management
Created, managed, and monitored all social media channels for more than six years, delivering consistent growth in engagement and followers while reinforcing clinical credibility and patient trust.
Paid Digital Marketing (VeinSolutions)
Planned and managed targeted paid campaigns that significantly increased patient inquiries and booked appointments—creating a waiting list exceeding three months.
